About Wholesale Ordering from Que Alexander Brows

Sample and First Time Ordering


INTRODUCTORY OFFERS; YOU CAN SELECT ITEMS FROM THE PRICE LIST AT A $50.00 MINIMUM ORDER. (FIRST TIME ONLY)




Minimum Order Requirements


ALL ORDERS OTHER THAN INTRODUCTORY OFFER MUST MEET A $200 MINIMUM. MINIMUM PER SHADE IS 6PCS PER SHADE. ($50 SURCHARGE FOR ORDERS UNDER $200 MIN.)




Backorders


OCCASIONALLY AN ITEM MAY BE TEMPORARILY OUT OF STOCK. PLEASE BE AWARE WE DO NOT BACKORDER. YOU INVOICE WILL FLAG ANY ITEM THAT WERE NOT SHIPPED AND YOU WILL NOT BE CHARGED. PLEASE REORDER ON THE NEXT ORDER. YOU WILL BE CHARGED SHIPPING.




Accepted Forms of Payment


INITIAL ORDERS MUST BE MADE PREPAID BY CREDIT CARD,BANK CHECK OR MONEY ORDER. PERSONAL OR COMPANY CHECKS WILL BE HELD FOR CLEARANCE. MASTERCARD, VISA, American Express AND DISCOVER ACCEPTED.




Returned Checks and Declined Credit Cards


RETURNED CHECKS ARE SUBJECT TO A SERVICE CHARGE $35 OR THE MAXIMUM AMOUNT ALLOWED BY LAW. OTHER COST OF COLLECTION AND PENALTIES WILL ALSO BE ASSESSED. ALL DECLINED CREDIT CARD CHARGES ARE SUBJECT TO $10 FEE.




Shipping


DOMESTIC ORDERS ARE GENERALLY SHIPPER WITHIN 5 DAYS FROM RECEIPT. HIGHER VOLUME ORDERS SUBJECT TO LONGER LEAD TIME. WE DO NOT SHIP TO P.O. BOXES.




Order Revisions


ORDERS REVISED IN 24 HOURS OF INITIAL ENTRY MAY BE MODIFIED WITH NO PENALTY. ALL OTHER CHANGES AFTER THIS PERIOD WILL BE SUBJECT TO $10 REPROCESSING FEE. ORDERS MAY BE CANCELLED WITHIN 24 HOURS OF INITIAL ENTRY WITHOUT PENALTY. ORDERS CANCELLED AFTER THIS PERIOD MAYBE ASSESSED A CANCELLATION FEE THAT IS EQUAL TO 25% OF ORDERS NET TOTAL. RETURNS MUST BE MADE WITHIN 10 DAYS FROM RECEIPT. PRODUCTS MUST BE IN ORIGINAL PACKAGING UNUSED. NO REFUNDS. CREDIT ONLY. PRODUCTS RETURN DUE TO CLIENTS ABSENCE,REFUSAL OR ERROR WILL BE CHARGED ALL FREIGHT AND 25% RESTOCKING FEE.




Damaged Items


ANY DAMAGE ITEMS MUST BE REPORTED IN 72 HOURS OF RECEIPT. ALL ORIGINAL PACKAGING MATERIALS AND CARTONS MUST BE RETURNED.




Shipment Refusal


IF AN ORDER IS RETURNED DUE TO CUSTOMER ABSENCE OR REFUSAL, YOU WILL BE RESPONSIBLE FOR THE SHIPPING CHARGES AND A 25% RESTOCKING FEE. IF RESHIPPED, DOUBLE FREIGHT CHARGES WILL BE APPLIED. NO FURTHER ORDERS WILL BE SHIPPED UNTIL YOUR ACCOUT IS CLEAR.





At Que Alexander Brows, we strive to distribute quality products that our customers would be proud to sell. Get Que'd Up!

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